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Better handling of unconfirmed users
Philipp Stracker
Right now an unconfirmed account is counted towards the payment quota.
The big problem is: Once a user enters as "unconfirmed" and does not confirm via the ONLY email he gets, he will stay unconfirmed forever.
What's worse: Apparently he cannot even resubscribe (it says "Subscription Error: This subscriber already exists") - so, the user has no chance to ever get his account confirmed, if he misses that single confirmation mail.
I'd love to see some changes in handling unconfirmed accounts, e.g.
- Allow us to automatically resend the confirmation mail 2-3 times (e.g. after 12 hours and 24 hours)
- Add an option to "Delete unconfirmed accounts after x days"
- When an unconfirmed account tries to re-subscribe, please start the confirmation queue again instead of telling the user that his account already exists
Ján Mikláš
Robert Knasmüller
I completely agree with this. Unconfirmed subscribers are absolutely a pain in the ass. If this exceeds the number of subscribers in the subscription plan, Mailpoet simply cancels the plan and makes it necessary to set it up again.
It is absolutely unacceptable that sensible proposals like this should simply be ignored.
D
Dirk Tolken
Nothing happening on this front yet?
R
Ralf Wiechers
Maybe make time frame filterable or a setting
L
Lee Busch
MP Folks, can we at least have #3 of Philipp's excellent suggestions now? Just allow people to resubscribe.
D
Dirk Tolken
Totally agree with this one! I think it's only fair to automate 2-3 reminders to confirm and we should have some control over the copy in those emails (to make it more personalised to our brands).
L
Lee Busch
The current situation is terrible! This is a necessary fix. Users are forgetful. If they drop the ball and try to subscribe again, they need a smooth way to get confirmed.
James Dennewitz
A must have right away.
M
Mike Allen
Great idea. Thank you.
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