Better handling of unconfirmed users | Voters

Better handling of unconfirmed users

in progress

Philipp Stracker

Right now an unconfirmed account is counted towards the payment quota.

The big problem is: Once a user enters as "unconfirmed" and does not confirm via the ONLY email he gets, he will stay unconfirmed forever.

What's worse: Apparently he cannot even resubscribe (it says "Subscription Error: This subscriber already exists") - so, the user has no chance to ever get his account confirmed, if he misses that single confirmation mail.

I'd love to see some changes in handling unconfirmed accounts, e.g.

Allow us to automatically resend the confirmation mail 2-3 times (e.g. after 12 hours and 24 hours)
Add an option to "Delete unconfirmed accounts after x days"
When an unconfirmed account tries to re-subscribe, please start the confirmation queue again instead of telling the user that his account already exists

June 16, 2020

Pavel Dohnal

marked this post as

in progress

Topmart HK

I understand Mailpoet would like to decrease the bounce rate as anyone can input any email, however, mailpoet must make a balance of UX. I think the suggestion of this post is sensible, maybe just automatically resend the confirmation mail 1 time is enough!

Chekki

And add the button "resend confirmation-mail to ALL unconfirmations

Tony Jenkins

Chekki yes! We were previously able to do this through the drop down action menu and by selecting all of the unconfirmed. We now have to manually resend one by one...

Ján Mikláš

Merged in a post:

Automatically resend confirmation email

Florian Schmitt

E.g. automatically resend after 24h.

February 23, 2023

Robert Knasmüller

I completely agree with this. Unconfirmed subscribers are absolutely a pain in the ass. If this exceeds the number of subscribers in the subscription plan, Mailpoet simply cancels the plan and makes it necessary to set it up again.

It is absolutely unacceptable that sensible proposals like this should simply be ignored.

Dirk Tolken

Nothing happening on this front yet?

Shane Siever

Definitely would like to see these improvements. Another option would be the ability to send bulk re-confirmation emails rather than one at a time in the subscriber dashboard.

Philipp Stracker

I remember MailPoet telling us that sending multiple emails without consent might not be allowed according to GDPR...

But I think we need to differentiate two cases:

A) The user opened the confirmation mail and actively decided to not click the link. In this case, I'm fine to not send a confirmation reminder.
B) The confirmation email was not opened but was trashed, forgotten, ended in spam, did arrive too late, etc. In that case, I would like to resend the confirmation email once, after a variable duration to give the subscriber a second chance to complete the subscription.

Since MailPoet tracks email openings, it should be possible to address group B and not remind people who already opened the first email.

Request about related issues: https://mailpoet.canny.io/feature-requests/p/better-handling-of-unconfirmed-users (some issues might be fixed already, I did not re-check recently)

Ralf Wiechers

Maybe make time frame filterable or a setting

Lee Busch

MP Folks, can we at least have #3 of Philipp's excellent suggestions now? Just allow people to resubscribe.

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