@Dating Kinky Team: Wow, this scare the hell out of me. That is like go to congress over strict. I would expect that amount to click the spam button just on a whim or due to forgetting about subscribing, or having a bad day. They made it sound like you could use another sending service, but that is insane. I this happens to me, I will just go back to SEND IN BLUE and promote them to my audience. I almost wonder if I should just refund this, if the level of offense is so minor, I don't see how anyone avoids this.

@Kim: Good Morning Kim,

If you're saying to not worry about it, then changing the rules should be easy. The whole premise of this is to ensure that client 1 doesn't screw over client 2-100.

If client 1 wants to get spammy, I have no issues with their website being "paused" or locked out. I'd naturally want a notification, and would again encourage education.

I just don't want one client to destroy all of my other clients access.

@Jared Ledbetter:

Just to be clear, we don't "destroy" or "cancel" accounts in any way. We simply pause them. There is no email loss.

Now, we might change this in the future perhaps. But to be ultra clear: this is not an ongoing issue with Agency customers. We consider it an edge case. When pausing does happen, we resolve the issue quickly enough.

Now, if you feel that many of your customers might be bad senders, and you decline all responsibility, we'll politely decline working with you to safeguard our deliverability.

So what's the big difference with MailPoet? Our deliverability manager works on your case. On other platforms, this is automated by bots who don't really care. If you have an issue, you'll never really know why.

We work very hard to maintain high standards for which our customer base is grateful for. This is what we're safeguarding.

@Kim:

When you "pause" an account, that means that users can no longer send emails. Right?

So, this would effectively "destroy" the account for other users who are trying to send emails out during this time.

Which is the sole problem here.

You are getting very defensive it seems. But you fail to see it from my perspective.

I understand that you don't want spammy people using your service. I wouldn't want it either.

As an agency, all I can do is educate. That doesn't mean that it will take, or that clients will listen.

So when that happens, and it will happen, I'm asking for you guys to not pause the entire account. Instead, I'm asking for you to just pause the website where the plugin is installed.

That way other clients are not affected by one person.

I'm by no means stating that I'm not going to deal with a paused account when it happens. Of course I'm going to deal with it.

Juat trying to protect my website, and all my other clients who didn't break the rules of being too spammy.

@Kim: This is a major relief to hear. I've been pretty paranoid.

@Jared Ledbetter: Pausing the account pauses everything. Including other sites.

It pauses them even sending the confirmation emails for double opt-in.

AND, it needs to be paused for at least a week, since the counts are per week, so they can reset, so you don't get caught again quickly.

I believe they have some improvement to make in how they handle this, while also believing that their focus on quality standards matter.

I really think that a site-by-site basis would be a better solution, AND an onboarding management program for people with lists.

@Kim: The numbers he is speaking of statistically should happen from time to time through no fault of the sender. I can see if 5% of the people mark you as spam 2 or 3 times, but 4 people out of thousands? This gives me real pause of going through all the trouble of setting this up.

@Kim: This is great, but If I send 5,000 emails, I would expect at least 20 people to hit spam because they were having a bad day or forgot who I was, or because they think this is how you unsubscribe. I plan to double opt in, and only promote products I use for that benefit my subscribers, not a bunch of random affiliate crap, but I still know from my college statistics class, that people will mark me as spam. I feel that if someone has double opted in, they should not be able to label me spam. It would be nice if they were sent to an unsubscribe link instead. Once they do that, I would hope their email vanishes from my list. I have no desire to send to anyone not passionate about my topics, but I don't want to live in constant fear of the few subscribers having a bad day.

@Jared Ledbetter: A no brainer and the only fair way to do this I agree.

@Kim: New customer here who also just, regrettably, referred two other customers to you and who were on the verge of pushing MailPoet to heaps of people.

I think you are missing the point entirely.

You need to recognize the impact pausing transactional emails can have on a business and our, your agency customer's, business.

Pausing transactional email on 50 accounts due to one bad actor who in good faith uploaded his Outlook contacts, is simply unacceptable.

Transactional email has to work non-stop, period.

Imagine it's your first week on a new job and you are tasked with buying a fancy new Mac Pro for the CEO. With the company credit card in you hands, you go ahead with the €7500 purchase. All is well you think, but then... no order confirmation email. Hell, no email at all from the company. Your panic after an hour of waiting and get the CEO involved. The CEO calls customer support who are clueless, so they get the entire IT department involved. The IT department calls the agency, when they finally realize what's up. Shitty first day and tons of wasted time!

Sure, that's not real havoc, but meanwhile the other 49 companies are loosing fortunes, because:

I could go on and on.

Companies are using WordPress for ton of important functions and workflows that rely 100% on transactional emails being sent properly. Internal tools a la CRM, ERP, whatnot.

It's just not feasible. Your entire Agency plan, that is! Or anyone doing anything of importance using MailPoet for transactional email for that matter.

Please sort this (as in: change to only the offending sub-account). Good luck with the refund requests and shattered rep if you don't!

@There's no way to delete an account, you twats: I agree with you. We'll consider this change in the future.

This said, note that Agencies that run into this is still fairly rare.

The cost of implementing per key reputation is fairly significant on the other hand. just so you know where we stand.

@Kim: If you sell fully built houses, it bloody better include a foundation. You're lacking ability to develop what's an absolute must for your software isn't a great excuse, mate.

Mind. blown. Wow.

@Kim: please make this happen Kim. Our agency is suffering.