Follow up email after woocommerce purchase with request for review
j
jan wit
Mailpoet has the option to send a followup email after a woocommerce purchase.
What i don't understand is how to include an easy way to ask the customer for a review.
Of course i can do this in plain text, but it should contain a link to the review form of the product. That is more customer friendly and improves the rate of succes of the email.
M
MailPoet
Merged in a post:
Woocommerce First Purchase after order status set to completed
Simon Whyatt
I have an automation set up to send 10 days after purchase asking for reviews.
This usually gives people time to have received their delivery and try some of the produce.
Sometimes however people order well in advance choosing a delivery date 2 weeks or more in advance, in which case the email arrives before the order is sent, confusing them.
This is going to be more often the case now as we are selling Christmas products that won't be delivered until 20-24 December.
It would be great to have the option to trigger the email X days after first order marked as completed.
M
MailPoet
Merged in a post:
WooCommerce First Purchase email: add link to write a review
M
MailPoet Team
Add a direct link to the product pages that the customer purchased in the email in order to get more product reviews.
M
MailPoet
Merged in a post:
[Automation] Add new WooCommerce product review as a trigger
Julien Vanwinsberghe
Being able to send an email automatically to someone who left a review on a product in WooCommerce
M
MailPoet
open
K
Kristian
MailPoet Why is this? Will this not happen? Tautvidas?
Tautvidas
Hi Kristian, thank you for your question!
I appreciate how important reviews are to stores, and I can share somewhat positive news that we're working towards it, though we don't yet know when exactly we might get to review requests.
We have just released an early preview version of the upcoming Gutenberg-based email editor in MailPoet 5.6.1, which in the future will allow MailPoet to send post-purchase review requests.
At the moment the new editor is in early development and is quite basic, so not yet ready for use in email automations.
We are first focusing on adding support for all marketing activities you're using MailPoet for today (e.g. sending abandoned cart emails), and once we cover those - we will consider review requests as well.
K
Kristian
Tautvidas Thanks a lot for your reply, it really explains things. I was afraid this was abandoned, but now I understand. Thanks and keep up the good work!
João Pestana Vasconcelos
Please make this happen soon. It is one of the most essencial emails for e-commerce. On a previous e-commerce I've worked with, this automated email to colletct customer feedback was a main driver for critical product improvements based on product reviews.
T
Tomas Avila
This its also really important for Woocommerce stores.. make it happen :)
D
David Hibbert
This is something that I think would be useful especially as google is using reviews in their algorithms
Tautvidas
under review
Hey folks, thank you so much for your feedback! I can definitely see how an automated follow-up would help drive more reviews.
Yes, unfortunately right now while you can create follow-up emails for specific products, MailPoet doesn't yet have an easy way to include a link to the purchased product to ask for a review.
While we don't have any timelines yet, this need is on our radar this year. We will follow up when we have more to share.
Ivan Martinez
This is really needed.
Alexander B Kerekes
Good idea! I've upvoted it. Would you mind taking a look at my feature request for a Campaign tab and consider upvoting it, as well?
Thanks!
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